Terms & Conditions

Effective date: [INSERT DATE]

Welcome to Saharan Secrets. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, placing an order, or subscribing to our services, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or create an account. By using our website, you represent and warrant that you meet these requirements.

2. Account Registration

If you create an account, you agree to provide accurate, current, and complete information and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

3. Products and Availability

All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. We make every effort to display product colors, materials, and details accurately, but slight variations may occur due to handmade production and screen settings.

4. Orders and Payment

By placing an order, you make an offer to purchase the products at the listed price. We reserve the right to accept or decline any order at our discretion. Orders are confirmed once payment has been successfully processed and a confirmation email has been sent.

All prices are listed in US dollars and do not include applicable taxes or shipping fees, which will be calculated at checkout. Payment must be made in full at the time of purchase using an accepted payment method.

We reserve the right to correct pricing errors, cancel orders affected by such errors, and refund any amounts already charged.

5. Custom and Made-to-Order Pieces

Many of our pieces, including charm builder orders and subscription pieces, are made to order. Production times are stated at checkout and may vary. Custom pieces are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

6. Subscription Services

By subscribing to a monthly box, you authorize us to charge your payment method on a recurring basis until you cancel. Subscriptions renew automatically each month. You may skip, pause, or cancel your subscription at any time through your account. Cancellations must be made before the billing date to avoid being charged for the following month. Subscription pieces are final sale.

7. Shipping

We currently ship within the United States only. Shipping times and fees are calculated at checkout. Once an order has shipped, delivery is subject to the carrier's schedule and is outside our control. We are not responsible for lost, stolen, or delayed packages once they have been handed off to the carrier, but we will assist you in filing a claim where possible.

8. Returns and Refunds

Non-custom pieces may be returned within 14 days of delivery, provided they are unworn and in original packaging. Custom pieces, charm builder orders, and subscription pieces are final sale. If your order arrives damaged or defective, contact us within 7 days of delivery and we will arrange a replacement or refund.

Refunds are issued to the original payment method within 7 to 10 business days of receiving the returned item.

9. Intellectual Property

All content on our website, including text, images, graphics, logos, product designs, and trademarks, is the property of Saharan Secrets or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.

10. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with other users' access. Prohibited conduct includes, but is not limited to, transmitting harmful code, attempting to gain unauthorized access to our systems, or engaging in fraudulent activity.

11. User-Generated Content

If you submit reviews, photos, comments, or other content to our website or social media channels, you grant Saharan Secrets a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display that content for marketing and promotional purposes. You represent that you have the right to grant this license and that your content does not violate any third-party rights.

12. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, Saharan Secrets and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Saharan Secrets and its affiliates from any claims, damages, losses, liabilities, and expenses arising out of your use of our website, your violation of these Terms, or your violation of any third-party rights.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [INSERT STATE], without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in [INSERT COUNTY AND STATE].

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted to this page, with an updated "Effective date." Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Us

If you have questions about these Terms, please contact us:

Saharan Secrets
Email: [INSERT EMAIL]
Mailing address: [INSERT ADDRESS]